Our mission is to give you a safe, simple, and convenient shopping experience on ReloadHero.com. Below are some Frequently Asked Questions (FAQ’s) that maybe of use to you to resolve your query.
If your question is not covered below then please do send us an email to [email protected] and we will quickly answer or resolve any issue or questions that you have.
Your digital CashtoCode eVoucher codes are usually emailed to you immediately, but it's possible you may need to perform some ID verification steps. Upon successful completion, your eVoucher code is released. Please check your inbox or 'spam' folder for instructions.
You can redeem your CashtoCode eVoucher in any currency. Simply enter your PIN code when you redeem it.
You can redeem your MiFinity eVoucher in any currency. Simply enter your PIN code when you redeem it.
To ensure a high level and quality of service to all our users we periodically request users to perform a reasonably non-intrusive ID verification step. The process is simple and quick, and the instructions and link are in the email we send to you.
Please note that refunds can take up to 5 business days depending on where you live and which bank you bank with. If you haven't received your refund after 5 business days please do contact our support and we will be able to provide you with the ARN reference which your bank will then be able to locate your funds.
It’s possible you may have bought an incorrect brand eVoucher. If you’ve bought a MiFinity eVoucher, this can only be used to load your MiFinity eWallet, but If you have bought a CashtoCode eVoucher, you can use this to load your MiFinity eWallet and redeem it on any website that accepts CashtoCode. If an error has occurred there will be an error message stated on the redemption page, but if your issue persists please take a note of the error message or a screenshot and send an email from your registered reloadhero.com email address to [email protected] and we shall be able to help you resolve the issue.
If your KYC/ID verification attempt has failed, please contact our support email [email protected] using your registered reloadhero.com email and we will be able to assist you further.
It’s possible your KYC/ID email link has expired as it is only valid for 48 hours. Please contact our support email [email protected] using your registered reloadhero.com email and we will be able to send you a fresh KYC/ID verification link.
eVoucher's are valid for one year from the date it is issued.